Give us a Call: 800.378.6897
Shopping Cart - $0.00

You have no items in your shopping cart.

Recall of HP AC Power Cords

On August 26, 2014 Hewlett Packard (HP) announced a worldwide voluntary recall and replacement program, in cooperation with various government regulatory agencies, for certain AC power cords used with AC adapters distributed worldwide with HP and Compaq notebook and mini notebook computers, as well as with AC adapters provided with accessories such as docking stations. According to HP, these AC power cords have the potential to overheat, posing a fire and burn hazard. HP customers affected by this program will be eligible to receive a replacement AC power cord from HP for each verified, recalled AC power cord at no cost.

Identifying your AC power cord

The affected areas of the AC power cords in this recall are the pigtail between the AC adapter and the wall socket (as indicated in picture below).

Potentially affected power cords can be identified by a molded mark on the adapter end of the power cord. The molded mark will read “LS-15” (as indicated in the picture below). Not all power cords with the “LS-15” molded mark are affected.

Contacting HP

To determine if your power cord marked with the code “LS-15” is affected by the recall, please visit the HP website here and enter your specific label information regarding your associated laptop or power cord. Once all the data is entered into the HP website you will be notified if your cord is affected and provided with further details on how to obtain a replacement.

ArrowDirect.com has quarantined these cords

ArrowDirect.com takes our customers’ safety seriously. We have taken steps to quarantine the recalled products and remove them from our inventory. No additional products will be sold with this affected AC power cord. Thank you for your attention to this matter. If you have any questions, feel free to contact us: http://arrowdirect.com/contact