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Product Condition Overview

 

TechTurn sells a range of products that can come in a variety of conditions. The following are our definitions for various product conditions. Refurbished assets are described for both systems and parts/peripherals.

 

 

 

Open Box

 


These products were previously purchased new through national retailers, were returned by customers and may still be in the original packaging. For these assets, our operations team has opened each box to verify contents, completed a thorough check for any cosmetic and/or functional defects, completely sanitized and removed any data on the hard disk drive, and confirmed model and configuration details. For the product to be categorized "Open Box" no functional defects have been found and the product meets our highest cosmetic standard and is covered by our 100% Satisfaction Guarantee and 90 Day Functional Warranty.

 

 

 

 

 

 

Refurbished

 

Refurbished Systems

:
Refurbished products are typically one to five year old systems coming off-lease or no longer needed by corporate customers. These products have been fully tested, repaired and refurbished by TechTurn's operations team. We have inspected these units for cosmetic and/or functional defects, completely sanitized and removed any data on the hard disk drive, and confirmed model and configuration details. Units are then subject to further quality audits during our packaging and inventory processing. All products sold on our store are backed by our 100% Satisfaction Guarantee and 90 Day Functional Warranty.

 

 

 

Refurbished Parts

: Also known as Used & Tested, these parts or peripherals have been pulled from systems being processed in our facilities, tested for functionality and cosmetic defects and packaged for resale only if they meet our strict functional and cosmetic guidelines. Hard drives have been completely sanitized with all data being removed. These items carry the same Total Satisfaction Guarantee and Functional Warranty as refurbished product sold on our store.

 

 

 

Scratch and Dent

 


These products have been cosmetically damaged to some degree above normal wear. These cosmetic issues can range from scratches and abrasions to small dents. Our operations team has inspected these units for functional defects, completely sanitized and removed any data on the hard disk drive, and confirmed model and configuration details. The product will be completely functional and will be covered by our Satisfaction Guarantee and 90 Day Functional Warranty for functionality only.