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WHO IS ARROWDIRECT.COM? is part of Arrow Value Recovery; a subsidiary of Arrow Electronics, Inc.
Arrow Electronics is a global provider of products, services and solutions to industrial and commercial users of electronic components and enterprise computing solutions, with 2013 sales of $21.4 billion. Arrow serves as a supply channel partner for over 100,000 original equipment manufacturers, contract manufacturers and commercial customers through a global network of more than 460 locations in 58 countries.

A Fortune 150 company with 16,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics.

For 75 years, Arrow Electronics has provided innovative go-to-market solutions for its customers tvia an infrastructure that spans 32 countries, processes in excess of 100,000 transactions per day and achieves quality levels that exceed 99% across the network.

Now, is taking the lead in the remarketing of quality refurbished computers, laptops, tablets, LCD monitors, smart phones, and more at competitive prices, bringing decades of experience, high integrity and proven expertise to the refurbished electronics marketplace.

Arrow provides specialized services and expertise across the product lifecycle. Arrow does this by connecting customers to the right technology at the right place at the right time and at the right price.

Microsoft Authorized Refurbisher

As one of the largest Microsoft Authorized Refurbisher (MAR) partners in the world, Arrow helps guide innovation into the hands of new users every day by pre-installing genuine Windows operating system software on equipment destined for a new home.

Microsoft’s Authorized Refurbisher program was established to provide large-scale refurbishers the ability to re-load genuine Microsoft Windows software on fully refurbished computers.

Arrow has received the Microsoft Americas Top Performer in H2 award, earning the top spot among all Microsoft Authorized Refurbishers in the region. The award recognizes not only Arrow’s commitment to the program, but also our participation and guidance towards innovation for all Microsoft Authorized Refurbishers.

Arrow Owned and Operated Facilities

Arrow Value Recovery has a network of multiple processing facilities across the United States. Our uniform standards and quality controls ensure consistent levels of service. All of the products offered for sale at have been professionally refurbished at one of Arrow’s processing facilities.


Environmental Stewardship

At, we know that the end of a technology product’s life can often be the beginning of a different one. In addition, Arrow supports responsible recycling consistent with the world’s best industry practices, defining a universal approach to environmental compliance on a global scale. Arrow’s Global Compliance Program for Value Recovery complies with current requirements of leading industry standards. Certifications include:

  • - ISO 9001
  • - ISO 14001
  • - OHSAS 18001
  • - R2 and RIOS

 Arrow’s Quality and Environmental Management System (QEMS) includes stringent controls for:

  • - Landfill avoidance for all electronic materials
  • - Downstream processor transparency and controls
  • - Prohibition on disposition of non-working electronics except to approved downstream processors
  • - Prohibition of child or prison labor anywhere in the supply chain
  • - Compliance with regional requirements including the WEEE Directive in Europe


Global Social Responsibility

Arrow Value Recovery supports a variety of charitable donation programs designed to bridge the digital divide by repurposing and distributing used computer equipment to those in need. Examples include a 10-year relationship with Close The Gap in Europe and multiple programs in North America directing used equipment to qualifying students, veterans and low income families.